To become the requisite change agent for her clients, Linda offers a unique combination of advanced education, senior management experience, university-level teaching and a career long coaching and mentoring background. She brings high energy, passion and an uncommon personal and professional commitment to meeting her clients’ unique needs.
- Inducted as Fellow of the College of Law Practice Management in 2015
- Over four decades of experience in leadership roles responsible for developing better ways to secure, serve and satisfy the consumer – clients, customers, employees and college students
- Masters Degree in Counseling Psychology – expert in the art of achieving desired behavior change and results through active listening, reflection and coaching
- Thousands of hours coaching professional service providers including lawyers, accountants, engineers, consultants, C-level executives and entrepreneurs
- Over 3,000 personal interviews with clients, prospects, referral sources and business/community leaders
- Frequent presenter at professional, industry and client-sponsored conferences and off-site retreats and author of numerous articles and white papers on a variety of topics related to winning and keeping clients
Prior to launching her consultancy, she held the chief marketer positions for two law firms – a regional firm with offices throughout the east coast and a Boston-based firm. For each firm, Linda developed and implemented the strategic and tactical initiatives that helped define and capture its unique marketplace position. A recognized change agent, she built the requisite marketing infrastructure and service and sales culture to achieve excellence in satisfying clients, deepening relationships and winning new business.
Linda established a client satisfaction/loyalty program at Edwards & Angell LLP (now Locke Lord LLP). She conducted over 150 key client interviews and the program became a national “best practices” leader in the legal industry. For Goulston & Storrs, she orchestrated the firm’s re-positioning in the marketplace from real estate boutique to full service firm through a comprehensive, first-ever brand identity program – a brand platform that still exists today.
Before joining the legal marketing arena, Linda was Assistant Professor of Marketing at Rhode Island College and a Consultant for King Chapman Broussard & Gallagher, a national corporate outplacement organization.
Throughout the l980’s, Linda enjoyed a career in the financial services industry during the unchartered deregulation era. She started as Senior Management Trainer at Fleet Bank (now Bank of America) to Vice President, Marketing and Personnel for a Connecticut-base institution and finally assumed the role of Vice President and Division Head of Retail Services and Marketing for one of the largest community banks in Rhode Island.
Following graduate school, Linda was hired as Director of Placement and Counselor for Dean Junior College in Massachusetts. She was eventually promoted to Director, Counseling and Career Development, managing the entire psychological, career, college transfer and employment counseling function and staff. She also served on the Social Studies and Continuing Education faculties and Dormitory Director with her husband, David.
Leadership and Professional Affiliations
From 1999-2001, Linda was an elected Member-at-Large of the National Board of Directors for the Legal Marketing Association (LMA). She became the first Chair (1998-2000) of the newly created National Research Committee and maintained an active leadership role on that critical Committee for several years. Linda also served as Treasurer of the New England Chapter of LMA.
Other professional affiliations have included Association for Accounting Management, American Marketing Association, The Boston Club and various Banking, Higher Education and Training and Development organizations.
Throughout most of her career, Linda has been a devoted volunteer and mentor, offering her time and talents to a variety of nonprofit organizations, including GFWC Women’s Club of South County, Options Associates; YWCA; National Education Association of Rhode Island (NEARI); Kent County Visiting Nurses Association; Insight, Inc; Business Volunteers in Action (BVA) of the Chamber of Commerce and her alma mater, Rhode Island College.
More About Linda
A Master Gardener, Linda lovingly manages an acre of perennials and annuals around her home in South County, Rhode Island. She is also perennially hopeful about improving her golf game – one of the many passions (along with yoga, writing, cooking, quohogging, body surfing, dancing to Blues on the Beach, biking, traveling and martinis at sunset) – that she savors with her husband, David. But, Mimi and Grampy will drop everything to spend time with their three beautiful grandchildren – Zoe, Lili and Raffaele.